EN 
ES 
+1500 Clients
satisfied
+20 Years
of experience
99% Success
assured
- Our History
- Our Mission
- Our Vision
Consumidores Anónimos, S.C. is a Mexican company founded in 2003. It was created by a management group that has more than more than 40 years of experience in marketing and consumer-related areas. We have an efficient and professional work team in more than 90 cities in the Mexican Republic and in some Latin American countries.
We contribute to strengthening the relationship between Companies and their Customers by listening, understanding and improving the experiences of Consumers at points of sale.
We are determined to be the global authority on mystery shopping to foster exceptional experiences and revolutionize the industry through innovation and excellence.
Our Values
Comitted to our Business Partners
Our Business Partners are our priority. We are dedicated to understanding and meeting your needs, acting ethically, disciplinedly, and honestly in every interaction.
Passion for excellence
We are all Shoppers and we are passionate about ensuring the highest quality standards for our internal and external Partners. We work with enthusiasm and commitment to exceed expectations and deliver exceptional results.
Team Collaboration
We foster a united Team in an environment of trust and mutual respect. We value open communication and collaboration to achieve our common goals.
We add value to your business
We provide objective and reliable information for better decision-making
Transform your Customer Service into a competitive advantage
We detect key areas for improvement and turn every interaction with your Customers into an unforgettable experience.
Eliminate bad practices and improve the experience.
We identify failures at your points of sale and give you tools to guarantee an impeccable service aligned with your standards.
Guarantee the excellence of your brand
We monitor compliance with your standards so you can deliver a consistent, quality experience at every touchpoint.
Our Services
Get to know each of our solutions
Mystery shopping: the key to transform your Customers' experience
Get an objective view of the quality of the service provided by your Team. Our highly trained Mystery Shoppers, pose as real Customers to analyze every aspect of the experience. We identify areas for improvement and provide you with the necessary tools to develop an effective Action Plan that optimizes your Customer Service.
Lead the market with Benchmarking
We analyze the Companies in your sector through the Mystery Shopping technique to show you exactly where you are and how to stand out from the competition.
Transform the Voice of Your Customers in Real-Time with Strategic Actions
Our platform allows you to get real-time feedback while your current Customers experience your service. This valuable information helps you make quick decisions, optimize your processes, and ensure consistent quality in every interaction.
Optimize Your Business with the Voice of Your Customers
Transform your Customers' opinion into immediate actions with unique QR codes per establishment. Get real-time feedback, as the results are instantly reflected on our Dragon platform, allowing you to optimize the experience at each point of sale in an agile and effective way.
Face-to-face Audits
Detect areas for improvement, evaluating physical standards, as well as the quality of your products with our face-to-face audits carried out by our experts throughout the country or if you prefer, use our Instant Data and Dragon platform to manage them with your own Team; This will help you perfect your processes.
Intelligence to Manage your Brand on Social Networks
Our program analyzes more than 50 platforms to track comments about your establishments and your Company. Transform opinions into opportunities to improve and connect with your Customers.
Elevate the Talent of your Team with Professional Training
We have qualified personnel to cover your training needs in the areas of Customer Service.
Business Partners
Our Business Partners are Companies oriented to seek excellence in the service to their Consumers in the following sectors:
Wanna become a Business Partner?
Shoppers
In our Company, we select our Mystery Shoppers carefully, following the ideal profile that our Business Partners indicate to us. Each of them receives specialized training and ongoing coaching through our University, enabling them to perform their role with excellence and precision. In addition, they are supported by our Executive Team, who provide them with constant support, strategic alignment, clear specifications and thorough follow-up. This ensures that each research project delivers reliable results and a real view of Clients' experiences.
In addition, they are supported by our Executive Team, who provide them with constant support, strategic alignment, clear specifications and thorough follow-up. This ensures that each research project delivers reliable results and a real view of Clients' experiences.
Wanna become a Shopper?
Testimonials
See what Our Business Partners say about us
CDMX
Yucatán
Yucatán
Yucatán
Our 21 years of experience support us.
We help you ensure the quality of your service by taking it to the next level. Make a difference with Mystery Shopping!
FAQ
What is a Mystery shopping program: and how can it benefit my business?
A Mystery Shopping consists of objectively evaluating the Customer's experience in your business, through hidden evaluators. It helps you identify service problems, improve processes and increase customer satisfaction and loyalty.
How will I know if my business needs a Mystery Shopping program?
If you receive frequent complaints, notice that Customers are not returning, there are inconsistencies in service, or sales are stagnant, it is a clear indication that you need this tool to identify and correct problems.
What kind of information will I receive after completing the Mystery Shopping program?
You will receive a report with detailed observations on customer service, product quality and wait times so that you can make decisions that help you improve key areas.
Is this service only for large companies or also for SMEs?
El Mystery Shopping is ideal for any size of business. SMBs can also benefit by quickly spotting areas for improvement and improving the customer experience effectively
How long will it take to see results after implementing the Mystery Shopping program?
Reporting is fast, and you'll be able to implement improvements almost immediately. The results, such as increased satisfaction and sales, are usually visible in a short time.